Returns & Refund Policy
Return Period
Within 24 hours of Pickup
Proof Required
Receipt or order confirmation
Refund Method
Store credit or replacement
Eligible for Return
Bread or pastries that arrive damaged, stale, or incorrect.
Not Eligible
Partially consumed products or items returned after 24 hours.
Contact Us
Send an email to butterburstglobalfoods@gmail.com or call +234 802 929 8295 within 24 hours.
Provide Details
Include your order number, photos (if applicable), and a short description of the issue.
Resolution
We’ll review and issue a replacement, store credit, or refund within 1–2 business days.
Custom or bulk orders cannot be returned unless defective.
Items not stored according to provided care instructions are ineligible.
Our Freshness Promise
Every loaf is baked with care. If you're not 100% satisfied, we’ll make it right — no questions asked.